SimpliSolve Terms & Conditions

Last updated: 2 September 2026

These are the terms that apply to any coaching, training, or advisory service SimpliSolve provides. The summary below is a plain-English overview — the full terms further down are the legally binding version, and apply if the two ever disagree.

Plain-English summary

First month. A no-penalty "diagnostic month." Either of us can stop after it — you only pay for the hours you've used.
Cancelling after that. 30 days' written notice, either way.
Unused hours. For ongoing monthly engagements, up to 2 hours can carry into the next month — the rest doesn't bank up. A one-off, fixed-scope engagement is agreed separately.
Missed sessions. Cancel with less than 24 hours' notice, or don't show up, and that session still counts against your monthly hours. If we need to move a session, we'll find a new time that works for both of us — it won't count against your hours.
If we end it from our side. We can end the engagement immediately if we believe you're not committed to it, or continuing poses a risk to either of us. You'll get a full refund for hours not yet delivered, minus any costs we've already incurred (like card processing fees).
Price changes. At least 30 days' written notice before any increase.
What you own. Anything built specifically for your business — a pricing sheet, an SOP, a hiring scorecard — is yours outright.
Who delivers the coaching. Paul, personally. Not handed to someone else, unless we agree otherwise.
If something goes wrong. The most you could ever claim back is what you've actually paid us so far.
Disputes. We try mediation first, before either of us goes to court.
No guaranteed results. Coaching gives you guidance, accountability, and a plan for the bottleneck we agree to work on each month. Whether your revenue or profit actually improves depends on you carrying out the plan.
How you accept these terms. By paying your first invoice, or by signing a separate agreement with us where one is provided.

1. This agreement

This Agreement is between SimpliSolve, operated by Paul Benn as a sole trader ("we", "us", "our"), and the client named on your invoice or booking ("you", "your"). It covers any coaching, training, or advisory service SimpliSolve provides to you now or in the future ("Services") — including our current monthly coaching retainer and any other program we offer later.

The specific scope, hours, and fees for your engagement will be set out in whatever form we agree at the time — an invoice, a proposal, or a separate written agreement. This Agreement applies alongside that, whichever form it takes.

You accept this Agreement by paying your first invoice, or by signing a separate agreement with us where one is provided.

2. Services

We will provide the Services in accordance with this Agreement and the scope, hours, and fees agreed for your engagement.

Coaching gives you guidance, accountability, and a plan for the bottleneck we agree to work on. We do not guarantee any increase in revenue, profit, or business performance — the results depend on you carrying out the agreed plan.

Timescales we give you are estimates, not fixed deadlines.

3. The first month

Completing the first month of coaching (a "diagnostic month," where we identify and start work on your first bottleneck) does not commit either of us to continuing. Either party may decline to continue after the first month, without notice and without further liability, other than for hours already delivered.

4. Term and cancellation

After the first month, this Agreement continues month to month. Either party may end it by giving the other 30 days' written notice. Either party may end it immediately, in writing, if the other party materially breaches this Agreement and does not fix it within 5 business days of being asked to, or becomes insolvent.

We may also end this Agreement immediately, in writing, if we reasonably believe you are not committed to the engagement, or that continuing poses a risk to either of us. In that case, we will refund any fees you have paid for hours not yet delivered, less any costs we have already incurred for those sessions (such as card processing fees).

Fees remain payable for the duration of a 30-day notice period, and we'll continue providing the Services during that time. This does not apply where we end the Agreement immediately as described above.

5. Hours and unused time

Where your engagement includes a set number of hours each month, up to 2 unused hours may carry over into the following month. Hours beyond that do not carry over or refund.

Where your engagement is a fixed, one-off piece of work rather than an ongoing monthly arrangement, this clause does not apply — hours and any rollover for that engagement (if any) will be set out in what we agree for it instead.

6. Missed and rescheduled sessions

Sessions you cancel with less than 24 hours' notice, or miss without notice, are not rescheduled or banked — they count against the hours or sessions included in your current plan.

If we need to move a session, we will offer an alternative time acceptable to both of us. A session we reschedule is not treated as missed and does not count against your hours.

7. Fees and payment

Fees are agreed for your engagement and invoiced monthly. We'll give at least 30 days' written notice before any fee increase.

If an invoice isn't paid on time, we'll send a reminder first. If it remains unpaid more than 14 days after the due date, we may pause the Services until payment is received.

8. Insurance

SimpliSolve holds professional indemnity insurance of $1,000,000 covering coaching and advisory services. This cover does not extend to claims relating to profit, yield, or return on investment not being achieved.

9. Liability

We are not liable for indirect or consequential loss (such as loss of profits) in connection with the Services. Our total liability to you under this Agreement is capped at the total fees you have actually paid us under this Agreement. Nothing in this clause limits liability that cannot be limited by law.

10. Consumer protection acknowledgment

You confirm that you are entering into this Agreement in trade — that is, as a business, not as a private individual acting for personal, domestic, or household purposes. Where both sides are acting in trade, this allows the parties to contract out of certain provisions of the Fair Trading Act 1986 and Consumer Guarantees Act 1993.

11. Intellectual property

Anything created specifically for your business during coaching — including pricing frameworks, SOPs, hiring scorecards, and similar materials — belongs to you outright.

SimpliSolve's own general methods, frameworks, and training materials remain SimpliSolve's property. You may use them for your business, but they are not transferred to you.

12. Who delivers the Services

The coaching is delivered personally by Paul Benn, and will not be subcontracted or handed to another coach, unless we agree otherwise in writing.

13. Confidentiality

Both parties will keep confidential any information disclosed by the other in connection with this Agreement, and will not share it except where necessary to provide or receive the Services.

14. Disputes

If a dispute arises under this Agreement, both parties agree to attempt mediation before starting any court proceedings.

15. Force majeure

Neither party is liable for any delay or failure to perform their obligations under this Agreement where that is caused by something outside their reasonable control.

16. Notices

Any written notice required under this Agreement is given by email, to the address each party has provided the other.

17. Privacy

Personal information you share with us is handled in accordance with our Privacy Policy.

18. Changes to these terms

We may update these Terms from time to time. The current version will always be available at this page.

19. General

GST (where applicable) is payable in addition to the fees stated. The relationship between us is that of client and independent contractor, not employer and employee. This Agreement is governed by New Zealand law, and the parties submit to the exclusive jurisdiction of the New Zealand courts. If any part of this Agreement is found unenforceable, the rest continues to apply.

Contact us

Questions about these terms can go to paulb@paulbenn.me.